Although NHS Liverpool Clinical Commissioning Group aims to commission and provide the highest quality of services, sometimes it may be necessary for you to contact us about a service. We welcome your feedback as it helps us to improve our services.
If things go wrong, let us know and we will try to put things right and make improvements. We would encourage you in the first instance to raise your concerns directly with staff concerned or the manager of the service. It may be possible to sort out the problem straight away. Making a complaint about our services or the services commissioned by us will not adversely affect your current or future treatment.
It is also helpful to get in touch if you have had a good experience, so we can understand what we are doing well and learn from that to make sure everyone has the same good experience.
We are the lead commissioner of services from a large number of provider organisations including the following:
If you have comments or concern about one of these organisations, we would encourage you to raise the concern directly with the organisation.
You can also raise the concern with us directly, and you can find out more about making a formal complaint here.
If you are currently facing delays to your hospital treatment due to covid, you can find more information and advice about the situation here.
You can also provide your patient feedback in a number of other ways:
You can use the independent feedback service Patient Opinion. You can do this by leaving comments and feedback online at: www.patientopinion.org.uk, in writing through freepost leaflets or by phone, using Freephone number 0800 122 3135.
About doctors, dentists, pharmacists, opticians
Compliments, comments or complaints about these services are dealt with by NHS England Customer Contact Centre using the following details:
By phone – 0300 311 22 33 (Monday to Friday, 8am to 6pm, except Bank Holidays)
By email – firstname.lastname@example.org
By post – NHS England, PO Box 16738, Redditch, B97 9PT
Alternatively, you might also wish to contact Healthwatch Liverpool, which provides help, advice and an independent advocacy services for Liverpool residents. It can be contacted as follows:
4th Floor 151 Dale Street
Tel: 0300 77 77 007
NHS Liverpool CCG manages a number of social media accounts. You can find details of these, along with our social media code of conduct, by clicking here.