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Review of urgent care services


Between 15 November 2018 and 31 January 2019 the local NHS is asking people to share their views and experiences of using urgent care services in the city.

Urgent care is for when people need medical advice or treatment straight away, or on the same day. We're looking at a range of different services, including: GP practices (surgeries); out-of-hours GPs; the NHS 111 phone line and website; walk-in centres; accident and emergency (A&E) departments; emergency ambulance service (999).

We want to understand more about how people use these services in Liverpool, both for physical and mental health problems. The information gathered will be used to help develop proposals for how urgent care could look in the future.


How can I get involved?


Take a Survey

You can take our online questionnaire for members of the general public here.

If you are a member of staff working in the NHS you can also take part in a staff-specific questionnaire here too.

Come to an event

If you'd like to share your views and experiences with us in person, you can join us for one of these public events:




Bridge Chapel Community Centre, Heath Rd, Garston, Liverpool L19 4XR

1.00pm – 3.30pm

Tuesday 8 January 2019

Oakmere Conference Centre, 4 Cherry Ln, Liverpool L4 6UG

1.00pm – 3.30pm

Thursday 10 January 2019

Quaker Meeting House, 22 School Ln, Liverpool L1 3BT

6.00pm – 8.30pm

Tuesday 15 January 2019

Bridge Chapel Community Centre,  Heath Rd, Garston, Liverpool L19 4XR

10.00am – 12.30pm

Thursday 17 January 2019

The format of each event will be the same so you only need to attend one. Space in each venue limited so please book a place in advance by registering here. Please let us know if you have any dietary, interpretation or access requirements.


Further Information

What you have already told us

In 2015/16 we asked people to tell us what they thought about local health services in Liverpool. You can read the reports on these activities below:

We've already taken forward some of this learning such as the introduction of evening and weekend GP appointments, and we will use our conversations with the public between November 2018 and January 2019 to help us understand more.


Alternative formats

To request information in other formats, or for any other queries, please call: (0151) 296 7537 or email:

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