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Review of Urgent Care Services



Between 15 November 2018 and 31 January 2019 the local NHS asked people to share their views and experiences of using urgent care services in the city.

Urgent care is for when people need medical advice or treatment straight away, or on the same day. We're looking at a range of different services, including: GP practices (surgeries); out-of-hours GPs; the NHS 111 phone line and website; walk-in centres; accident and emergency (A&E) departments; emergency ambulance service (999).

The aim of this work was to try to understand more about how people use these services in Liverpool, both for physical and mental health problems.


How did we engage?

We involved over 5500 people across Liverpool and over 500 members of staff in Liverpool and Sefton in sharing their views with us about urgent care services.

We did this in the following ways:

  • interactive drama workshops with community organisations (Genie in the Gutter and Valley Community Theatre)
  • online surveys and paper-based surveys 
  • face to face discussions in communities
  • arts, graffiti and games sessions with young people with community organisations (Kaalmo and This is My Story)
  • bi-lingual drama and discussion with a community organisation (Women Reach Women)
  • public engagement events


What happens next? 

All of the information gathered will be used to help develop proposals for how urgent care could look in the future.

Below you can find a link to a summary of the engagement as well as the full report.


Below you can find material we used over the course of the engagement:

Further Information

Alternative formats

To request information in other formats, or for any other queries, please get in touch.

Call: (0151) 296 7537 or email:

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