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Using the NHS in Liverpool during the pandemic


NHS services are still here to help you - but the way that you use them will continue to feel different to usual.

Although most Covid-19 restrictions ended in July 2021, the Covid-19 pandemic continues to impact on local health services.

Many infection control measures such as social distancing in waiting rooms, regular cleaning of clinical spaces, and the use of personal protective equipment (PPE) continue to remain in place for all healthcare settings. This is in order to help keep vulnerable patients, and the staff who are caring for them, safe from the risk of Covid-19.  

This also means that face coverings continue to be required for all face-to-face healthcare appointments.


Further information about how to access different local services is included below: 


Help with coronavirus

If you need help with coronavirus, visit:


NHS 111

For all urgent medical help and advice, you can call NHS 111 or visit at any time.


999 & A&E

You should still call 999 or go straight to A&E if someone is seriously ill or injured and you think that their life may be at risk – both children’s and adults A&Es are operating as normal at local hospitals. 

Call 999 immediately if you or someone else may be having a heart attack or stroke – every second counts with these conditions.


GP Services

GP practices have been continuing to care for patients throughout the pandemic, and continue to be extremely busy, but you WILL be offered a face-to-face appointment if you have a clinical need for one.

If you need an appointment, please contact your GP practice by phone – don’t visit the practice without speaking to them first.


Don't forget that you can also access lots of support from your GP practice online too. Please visit your GP practice website for further information.


NHS Walk-in Centres

Liverpool’s walk-in centres are still open between 8am and 8pm, seven days a week. You can simply walk in or book an appointment first by calling 111 or visiting

Find the latest information on accessing local walk-in centres here.


Pharmacies & Repeat Prescriptions

Pharmacies and GPs are still open and able to process repeat prescriptions as normal.

If you are currently staying at home (for example, because you're self-isolating) you can order a repeat prescription from your GP practice over the phone or online, and can contact your pharmacy to arrange a home delivery.


Mental Health Support

Mersey Care have a dedicated 24/7 urgent mental health crisis helpline which can direct you to the right service: 0800 145 6570 (freephone). 

You can also visit the Mersey Care website for further sources of mental health support for adults.


Children & Young People's Mental Health  

If you are a child or young person in crisis, or their parent or carer, you can call the Alder Hey CAMHS crisis care line 24 hours a day, 7 days a week on 0151 293 3577 (freephone 0808 196 3550) or email:

Please visit the Liverpool CAMHS Partnership website for all other help and advice.


Dental services

If you think you need urgent dental treatment, call your dentist. If you are not registered at a dental practice, call NHS 111 or visit at any time.

For any dental problems that occur out of the opening hours and over the weekend or Bank Holidays, you can also call the out of hours dental advice line on 0161 476 9651, 8am-10pm.