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Using the NHS in Liverpool during the pandemic


If you need medical advice, support or treatment during the pandemic, you should still use NHS services - but the way that you do this might feel different to usual.

You can find further information about how to access different local services below:


Help with coronavirus

If you need help with coronavirus, visit:


NHS 111

For all urgent medical help and advice, you can call NHS 111 or visit at any time.


999 & A&E

You should still call 999 or go straight to A&E if someone is seriously ill or injured and you think that their life may be at risk – both children’s and adults A&Es are operating as normal at local hospitals. 

Call 999 immediately if you or someone else may be having a heart attack or stroke – every second counts with these conditions.


Adult Mental Health – Urgent Help

If someone is in need of urgent mental health support, they should ring Mersey Care's 24/7 urgent mental health support line on 0151 296 7200 (or freephone on 0800 145 6570).

For further mental health support for adults visit:


Children & Young People's Mental Health  

If you are a child or young person in crisis, or their parent or carer, you can call the Alder Hey CAMHS crisis care line 24 hours a day, 7 days a week on 0151 293 3577 (freephone 0808 196 3550) or email:

Please visit the Liverpool CAMHS Partnership website for all other help and advice.


GP Services

GPs are continuing to care for patients throughout the pandemic, but you should contact your GP practice by phone – don’t visit the practice without speaking to them first. If your GP or nurse decides that you need a face to face appointment they will still arrange this for you.

GP practices in Liverpool are working together to care for patients, so if you need a face to face appointment you might be asked to go to different practice to normal.

Don't forget that you can also access lots of support from your GP practice online too. If you don't currently use GP Online Services, but would like to, please visit your GP practice website for further information.


NHS Walk in Centres

Liverpool’s walk-in centres are still open between 8am and 8pm, seven days a week, and you can call 0300 100 1004 to arrange an appointment. 

Find the latest information on accessing local walk-in centres here.


Pharmacies & Repeat Prescriptions

Pharmacies and GPs are still open and able to process repeat prescriptions as normal.

If you are currently staying at home (for example, because you're self-isolating or shielding) you can order a repeat prescription from your GP practice over the phone or online, and can also contact your pharmacy to arrange a home delivery.


Mental Health Support

Mersey Care have a telephone support line available to anyone aged 16+ experiencing stress, worry, and/or low mood as a result of the Covid-19 situation. It’s contactable on 0151 473 0303 (8am - 8pm every day) – just ask for the psychological support team.

You can also visit the Mersey Care website for further sources of mental health support for adults.


Sexual Health Clinics

Abacus sexual health service is still open, but you can’t just drop-in. To get advice, order postal supplies, or book a face to face appointment, please call 0151 247 6555 (Mon to Fri between 9.30am - 4.30pm).

Get the latest information on accessing this service here.


Dental services

If you think you need urgent dental treatment, call your dentist.

If you are not registered at a dental practice, call NHS 111 or visit at any time.

For any dental problems that occur out of the opening hours and over the weekend or Bank Holidays, you can also call the out of hours dental advice line on 0161 476 9651, 8am-10pm.


Maternity Services 

Unless you are advised otherwise, any existing maternity appointments will be going ahead as normal. For the latest updates on accessing maternity and fertility services in Liverpool, please visit:


Children’s Services

For the latest updates on children’s services provided at Alder Hey, please visit their COVID19 Information Hub at:

If you have any queries about planned hospital appointments, you can also contact their patient hotline on 0151 282 4907 or email:


Hospital Appointments

Although the NHS continues to deal with coronavirus, other planned appointments, tests, operations and procedures are still going ahead in local hospitals.

Please check the website of the hospital or organisation providing your care for latest updates.

If you have any specific questions about your care, please check with the hospital or team providing your care.