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Pharmacy First

Get prescription medicines for certain conditions direct from a local pharmacy.

What is Pharmacy First?

Launched by NHS Liverpool CCG and Community Pharmacy Liverpool, Pharmacy First is a convenient new NHS service that is now available for patients across the city.

It allows people to walk straight into their nearest pharmacy and access prescription medicines and treatments for a number of minor conditions – without needing to contact or see a GP first.


What conditions are covered?

People can seek prescription treatment for any of the following common symptoms at a local pharmacy under Pharmacy First:

  • Sore throats
  • Urinary infections
  • Eye infections (conjunctivitis)
  • Oral thrush in babies
  • Impetigo
  • Mild skin conditions such as dermatitis, eczema or insect bite reactions
  • Nappy rash for babies
  • Minor cuts, burns, and scalds

You can read this patient information booklet for more details about the conditions covered and the eligibility criteria.


How does it work?

To start using the service, simply drop into any Liverpool pharmacy and ask about treatment for any of these conditions under ‘Pharmacy First’.

Any treatment provided under Pharmacy First is completely free for people who don’t pay for their prescriptions, and charged at the normal prescription rate for those who do.


Who can use it?

The Pharmacy First service is suitable for most people to use, and parents/carers can also access the service with their child or young person.

However, anyone who has recurring symptoms or has already recently received treatment for the same condition may not be eligible. This is because a recurring problem could indicate that further medical investigation is needed by a GP.

Please note: The Pharmacy First offer is commissioned by NHS Liverpool CCG and is currently only available in Liverpool-based pharmacies.


What about Care at the Chemist?

Pharmacy First will operate alongside the already popular Care at the Chemist scheme, which allows pharmacists to provide non-prescription (over the counter) drugs for a wide range of minor conditions – either free if you don’t pay for a prescription, or at a lower charge if you do.

Although the schemes don’t cover every single condition, they do cover a lot of the most common ones, which makes a pharmacist a great place to seek advice and treatment.


Where can I find out more?

For more information about Pharmacy First, please ask a member of staff in your local pharmacy. You can search for your nearest pharmacy here.

Pharmacists are highly trained health professionals who can provide lots of helpful health advice and treatments – and many of them are open from early until late into the evenings, and over weekends too.



A communications toolkit containing resources to help promote the Pharmacy First service including a leaflet, posters and social media graphics can be found here.