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Latest information on coronavirus (COVID 19)

01 Apr 2020

Below is some simple advice about what you can do to protect yourself from coronavirus and to support your community to stay well.


Stay Informed

Latest official national guidance on corona virus from Public Health England & The Department of Health and Social Care can be found at: and at:


For local information Liverpool City Council and local NHS have also created dedicated social media feeds, which you can follow at: or


Stay at Home - Protect the NHS - Save Lives

Everyone should stay at home to help stop the spread of coronavirus.

This includes people of all ages  – even if you do not have any symptoms or other health conditions.

The only reasons to leave home are:

  • To travel to and from work, but only where this is absolutely necessary 
  • Shopping for basic necessities such as food, but you should do this as infrequently as possible
  • To take one form of exercise a day - for example a run, walk, dog walking or cycle - alone or with members of your household
  • To look after any medical need, to pick up medicine, or to provide care or to help a vulnerable person. 

If you do have to go out for one of these reasons, you should:

  • Stay 2 metres (6ft) away from other people  
  • Wash your hands for 20 seconds as soon as you get home  


Further advice on social distancing for everyone, and for those who are more at risk is available here.

Guidance is also available in easy read and several community languages here.


What should I do if I have symptoms?

Advice on self-isolation can be found on the NHS website.

You should immediately self-isolate and stay at home if you have either or both of the following symptoms:

  • a high temperature (37.8C or over)
  • a new, continuous cough

Contact the NHS 111 coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Go to or call 111 if you need help urgently. BSL users can use the NHS 111 video interpreter service

DO NOT go to a GP surgery or local NHS walk in centre, without calling them first. 


How long should I self-isolate for? 

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, you should ALL  stay at home for 14 days from the day the first person got symptoms
  • If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days wherever possible

Guidance about what to do if you have symptoms of coronavirus is available here in English, Easy Read and several community languages.


Advice for People at Higher Risk

You may be at high risk from coronavirus if you:

  • are 70 or over
  • are pregnant
  • have a weakened immune system
  • have a long-term condition such as: 
    • lung conditions, such as asthma, COPD, emphysema or bronchitis
    • heart disease, such as heart failure
    • kidney disease
    • liver disease, such as hepatitis
    • conditions affecting the brain and nerves, such as Parkinson's disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
    • diabetes
    • problems with your spleen – for example, sickle cell disease or if you've had your spleen removed
    • a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
      being very overweight

The advice for people at high risk is to avoid contact and significantly limit face to face interaction with friends and family where possible, staying at home for several weeks. 

People at high risk should ask friends, family or neighbours to pick up shopping and medicines for them and leave them outside their door. You can also ask for help from volunteers by calling Liverpool City Council on 0151 233 3066 from 8am to 6pm, seven days a week.

You can read the guidance in English, easy read and community languages here.


Extremely Vulnerable People

Some people (adults and children) are extremely vulnerable on medical grounds and are advised to stay at home for 12 weeks and keep away from others.

Extremely vulnerable people are those who:

  • have had an organ transplant
  • are having certain types of cancer treatment
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe lung condition, such as cystic fibrosis or severe asthma
  • have a condition that makes you much more likely to get infections
  • are taking medicine that weakens your immune system
  • are pregnant with a serious heart condition

Extremely vulnerable people should ask friends, family or neighbours to pick up shopping and medicines for them and leave them outside their door. People can also ask for help from volunteers by calling Liverpool City Council on 0151 233 3066 from 8am to 6pm, seven days a week or request help online here.

Patients in these groups will get a letter from the NHS about this advice soon. Changes are being made to how NHS appointments are taking place. Updates are being made to GP, MerseyCare and hospital webpages so do check these or phone before going anywhere for an appointment.

Guidance for extremely vulnerable people is available on the government website in English, easy read and various community languages.


People with certain health conditions

The NHS are working with charities and other organisations to produce advice on coronavirus for people with specific health conditions.

These can be found at the bottom of this NHS page and will continue to be updated with more conditions.


Getting Help to Stay at Home 

Staying at home will slow the spread of the virus, help the NHS to cope better, and save lives.

Ask family, friends and neighbours to get what you need such as shopping or prescriptions, and use online services.

Liverpool City Council has volunteers geared up to support vulnerable people too. You can also call Liverpool City Council's Support Line on 0151 233 3066 between 8am - 6pm, seven days a week or request help online.


Getting Other Medical Help 

If you need medical help for another reason not related to coronavirus, please do not go to places like a GP surgery, pharmacy or hospital.

  • For health information and advice, use the website or check your GP surgery website (search here).
  • For urgent medical help, use the NHS 111 online service or call NHS 111 (or the 111 BSL service). 
  • For life-threatening emergencies, call 999 for an ambulance. BSL users or those who can't speak can register for 999 texts by texting 'register' to 999. 

Read more advice about getting medical help at home.


Hand Washing & Hygiene

There are also some basic hygiene steps that everyone is being advice to take to help reduce the spread:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell. 



Other Languages

Doctors of the World and the British Red Cross are working to translate NHS guidance into a wider list of languages which you can download here.


British Sign Language (BSL)

Deaf health charity Sign Health are producing BSL videos based on national coronavirus guidance which are updated here.


Further resources

  • Changes to Liverpool GP services:


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