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Latest information on coronavirus (COVID 19)

28 Feb 2020

Below is some simple advice about what you can do to protect yourself from coronavirus and to support your community to stay well.


Stay Informed

The latest official national guidance on corona virus from Public Health England & The Department of Health and Social Care can be found at: and at:

For local information in Liverpool, the City Council and local NHS have also created dedicated social media feeds, which you can follow at: or


Stay at Home - Protect the NHS - Save Lives

Everyone should stay at home to help stop the spread of coronavirus.

This includes people of all ages  – even if you do not have any symptoms or other health conditions.

The only reasons to leave home are:

  • To travel to and from work, but only where this is absolutely necessary 
  • Shopping for basic necessities such as food, but you should do this as infrequently as possible
  • To take one form of exercise a day - for example a run, walk, dog walking or cycle - alone or with members of your household
  • To look after any medical need, to pick up medicine, or to provide care or to help a vulnerable person. 

If you do have to go out for one of these reasons, you should:

  • Stay 2 metres (6ft) away from other people  
  • Wash your hands for 20 seconds as soon as you get home  


When should I self-isolate?

You should immediately self-isolate and stay at home if you have either or both of the following symptoms:

  • a high temperature (37.8C or over)
  • a new, continuous cough


Contact the NHS 111 coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Please go to in the first instance. Only call 111 if you need help urgently.

DO NOT go to a GP surgery, pharmacy or hospital. 


How long should I self-isolate for? 

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, you should ALL  stay at home for 14 days from the day the first person got symptoms
  • If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days wherever possible


Advice for People at Higher Risk

You may be at high risk from coronavirus if you:

  • are 70 or over
  • have a long-term condition (check for a full list)
  • are pregnant
  • have a weakened immune system

The advice for people at high risk is to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks.

For a full list of conditions considered to be high risk, and advice on protecting vulnerable people, you can read this guidance.


Getting Help to Stay at Home 

Staying at home will slow the spread of the virus, help the NHS to cope better, and save lives.

Ask family, friends and neighbours to get what you need such as shopping or prescriptions, and use online services.

Liverpool City Council has volunteers geared up to support vulnerable people too. You can also call Liverpool City Council's Support Line on 0151 233 3066 between 8am - 6pm, seven days a week or request help online.




Getting Other Medical Help 

If you need medical help for another reason not related to coronavirus, please do not go to places like a GP surgery, pharmacy or hospital.

  • For health information and advice, use the website or check your GP surgery website.
  • For urgent medical help, use the NHS 111 online service. Only call 111 if you're unable to get help online.
  • For life-threatening emergencies, call 999 for an ambulance.

Read more advice about getting medical help at home.


Hand Washing & Hygiene

There are also some basic hygiene steps that everyone is being advice to take to help reduce the spread:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell. 




Easy read advice 

You can download an easy read version of guidance here.



Some advice on coronavirus (COVID 19) is also available in other languages here:

















If you would like this information in a different language, please email:



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